1. Select the Forgot password link on the enter password screen.
2. Complete a series of authentication steps required to verify your identity.
3. Once you successfully complete these steps, enter a new password that meets Openbank’s password requirements.
4. Your password will be updated, and your previously registered trusted mobile device will be de-registered.
5. The next time you sign in to Openbank, you’ll be prompted to set up a trusted mobile device.

If you still have your trusted mobile device and just need to change your password, please follow the steps listed here.