More than security.
Peace of mind.
Here's how we keep you and your money safe.
Learn more about keeping you and your money safe at Openbank.
Biometric security
Your face or fingerprint are the keys to your account
Advanced technology
Operating seamlessly behind the scenes, 24/7/365
FDIC insured*
Your deposits are covered to the legal limit by FDIC insurance
The best way to keep your digital account secure?
Become the key.
Openbank security features
Now your bank recognizes you instantly
Say bye to hunting down passwords, and hi to fast and secure account access wherever you go.
Simplify banking and strengthen security
It only takes a minute to verify your mobile phone or tablet on the app – and unlock full access to all that Openbank offers.
Fraud protection never stops. And it starts with showing you how to stay safe.
Earn a highly competitive APY†
Take advantage of top-tier rates and no fees with Openbank High Yield Savings
Frequently Asked Questions
To keep your information secure, we use security measures that comply with federal law. These measures include computer safeguards, as well as secured files and buildings. Only employees, companies that work on our behalf, and other parties, as required or permitted by law, are allowed access to your information.
Select this link or the links below if you'd like to review or download a copy of our:
- Online Privacy Policy
- Privacy Notice
- California Privacy Policy
Most modern mobile devices, like mobile smartphones and tablets, offer fingerprint or facial recognition capabilities. This is known as “biometrics.” These capabilities allow apps to perform certain activities, such as automatically signing you in to an account without using passwords or User IDs.
At Openbank, after you download our mobile app on most devices, you’ll be prompted to enroll in biometric authentication – which allows your face or fingerprint to work as the keys to your digital banking account. We strongly recommend enabling biometric authentication to add an extra layer of security and streamline your digital banking experience.
For complete details on setting up the Openbank app, enabling face or fingerprint verification (biometric security), and setting up a trusted mobile device, please refer to our step-by-step demos for Apple® devices or for Android® devices.
A trusted mobile device is a specific smartphone or tablet on which you’ve:
- Installed the Openbank app
- Followed specific steps to enroll your mobile device
Essentially, this security measure ensures that your mobile device is the key to your account. You’ll need to register a trusted mobile device to perform any sensitive or non-monetary actions, such as changing your account or contact information. Once it’s set up, you can perform any action on that device without any additional approval or security steps. If you’re performing actions on any other device, we’ll send a push notification to your trusted mobile device to get your approval before we proceed.
For complete details on setting up the Openbank app, enabling face or fingerprint verification (biometric security), and setting up a trusted mobile device, please refer to our step-by-step demos for Apple® devices or for Android® devices.
If you suspect unauthorized or fraudulent activity on your Openbank account, please contact our Customer Service Center immediately. Sign in to our app on your trusted mobile device and open the menu at the top-left corner. Then select Support page, and select Call us. You can also contact us directly at 833-833-8305.
For more on how we handle fraud, as well as steps you can take to protect your account, please review our Fraud Protection Guide.
This kind of activity is called “phishing,” and it refers to the practice of using deceptive messaging to get your personal information and access to your account. To report suspected phishing, please email reportabuse@santander.us (Openbank is a division of Santander, N.A.) or contact Openbank's Customer Service Center by signing in to the Openbank app and opening the menu at the top-left corner. Then select Support and Call us.
For more info on how to connect with us, please visit https://www.openbank.us/help-and-contact.
For more on how we handle fraud, as well as steps you can take to protect your account, please review our Fraud Protection Guide.
*FDIC (Federal Deposit Insurance Corporation) insurance is a federally backed deposit insurance fund that protects any insured account against loss due to bank failure. Under the FDIC, the standard coverage limit is $250,000 per depositor, per FDIC-insured bank, per ownership category (e.g. single, joint, trust, business, etc.). Since Openbank is a division of Santander Bank, N.A., which is a member of the FDIC, your account would be protected – subject to the limitations listed above. Please note that deposits at Santander Bank and Openbank are combined for the purposes of calculating FDIC insurance limits (FDIC Cert #29950) and are not separately insured.
†The comparison is based upon the national average for Savings deposit products as published in the FDIC National Rates and Rate Caps on FDIC.gov of 0.41%, accurate as of April 21, 2025.
For more information, refer to the Personal Deposit Account Fee Schedule.