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More than security.
Peace of mind.

Here's how we keep you and your money safe.

Learn more about keeping you and your money safe at Openbank.

  • Biometric security

    Your face or fingerprint are the keys to your account

  • Advanced technology

    Operating seamlessly behind the scenes, 24/7/365

  • FDIC insured*

    Your deposits are covered to the legal limit by FDIC insurance

The best way to keep your digital account secure?

Become the key.

Openbank security features
Face or fingerprint sign in

Now your bank recognizes you instantly

Say bye to hunting down passwords, and hi to fast and secure account access wherever you go.

Trusted mobile device

Simplify banking and strengthen security

It only takes a minute to verify your mobile phone or tablet on the app – and unlock full access to all that Openbank offers.

Fraud protection never stops. And it starts with showing you how to stay safe.

Protect your passwordsOpenbank will never ask you for passwords, PIN numbers, or to remotely access your personal devices.
Report suspicious activityIf you find any activity on your account that you don’t recognize let us know immediately by calling 1-833-833-8305.
Don't trust strange money requestsNever send money to anyone who claims your account is compromised. Call our Customer Service Center for help.
Be careful of unexpected contactsIf someone you don’t know calls or texts you asking for payment, that’s a red flag for fraud.
Keep contact info up to dateMake sure Openbank always has your current details, and sign up for any available security or account notifications.
Take mobile security seriouslyIf you suspect your mobile phone has been compromised, call us at 1-833-833-8305 to report your concerns and block your accounts.

Earn a highly competitive APY†

Take advantage of top-tier rates and no fees with Openbank High Yield Savings

Get started in just 5 minutes
Get started in just 5 minutes

Frequently Asked Questions

To keep your information secure, we use security measures that comply with federal law. These measures include computer safeguards, as well as secured files and buildings. Only employees, companies that work on our behalf, and other parties, as required or permitted by law, are allowed access to your information.

Select this link or the links below if you'd like to review or download a copy of our:

- Online Privacy Policy
- Privacy Notice
- California Privacy Policy

Most modern mobile devices, like mobile smartphones and tablets, offer fingerprint or facial recognition capabilities. This is known as “biometrics.” These capabilities allow apps to perform certain activities, such as automatically signing you in to an account without using passwords or User IDs.

At Openbank, after you download our mobile app on most devices, you’ll be prompted to enroll in biometric authentication – which allows your face or fingerprint to work as the keys to your digital banking account. We strongly recommend enabling biometric authentication to add an extra layer of security and streamline your digital banking experience.

For complete details on setting up the Openbank app, enabling face or fingerprint verification (biometric security), and setting up a trusted mobile device, please refer to our step-by-step demos for Apple® devices or for Android® devices.

A trusted mobile device is a specific smartphone or tablet on which you’ve:

  • Installed the Openbank app
  • Followed specific steps to secure your mobile device (e.g. enrolled in fingerprint or facial recognition)

Essentially, this security measure ensures that your mobile device is the key to your account. You’ll need to register a trusted mobile device to perform any sensitive or non-monetary actions, such as changing your account or contact information. Once it’s set up, you can perform any action on that device without any additional approval or security steps. If you’re performing actions on any other device, we’ll send a push notification to your trusted mobile device to get your approval before we proceed.

For complete details on setting up the Openbank app, enabling face or fingerprint verification (biometric security), and setting up a trusted mobile device, please refer to our step-by-step demos for Apple® devices or for Android® devices.

If you suspect unauthorized or fraudulent activity on your Openbank account, please contact our Customer Service Center immediately. Sign in to our app on your trusted mobile device, visit the Support page, and select Call us. You can also contact us directly at 833-833-8305.

This kind of activity is called “phishing,” and it refers to the practice of using deceptive messaging to get your personal information and access to your account. To report suspected phishing, please email reportabuse@santander.us (Openbank is a division of Santander, N.A.) or contact Openbank's Customer selecting Call us.

For more info on how to connect with us, please visit https://www.openbank.us/help-and-contact.

More FAQs
More FAQs

*FDIC (Federal Deposit Insurance Corporation) insurance is a federally backed deposit insurance fund that protects any insured account against loss due to bank failure. Under the FDIC, the standard coverage limit is $250,000 per depositor, per FDIC-insured bank, per ownership category (e.g. single, joint, trust, business, etc.). Since Openbank is a division of Santander Bank, N.A., which is a member of the FDIC, your account would be protected – subject to the limitations listed above. Please note that deposits at Santander Bank and Openbank are combined for the purposes of calculating FDIC insurance limits (FDIC Cert #29950) and are not separately insured.

†The comparison is based upon the national average for Savings deposit products as published in the FDIC National Rates and Rate Caps on FDIC.gov of 0.41%, accurate as of March 17, 2025.

For more information, refer to the Personal Deposit Account Fee Schedule.