Why do I need a trusted mobile device for Openbank but not for my Santander Bank accounts?

While Openbank is a division of Santander Bank, N.A., it operates on a separate banking platform – and as a digital bank, its industry-leading security requirements are naturally far different from that of a retail banking organization like Santander Bank.

Since Openbank accounts are accessible exclusively through the Openbank app and online at openbank.us, we’ve created additional layers of security to ensure that your account and your personal information remain safe. A trusted mobile device is a critical piece of this strategy, as it helps to ensure that the only person who can access your account and perform sensitive actions is you.

For complete details on setting up the Openbank app, enabling face or fingerprint verification (biometric security), and setting up a trusted mobile device, please refer to our step-by-step demos for Apple® devices or for Android® devices.